IBM Sterling Distributed Order Management ‘OMS’ ( also known as SSFS Sterling Selling and Fulfilment Suite) is an Omni-Channel supply chain management system that enables you to manage the life cycle of sales ORDERS, it involves managing, monitoring, and configuring ORDERS all the way through fulfilment across an extended supply chain network.
What does OMS do exactly?
- Order orchestration.
- Order status tracking.
- Order management.
- Order analytics and monitoring.
- Back-order processing
- Order sourcing.
- Rollback management.
Major Benefits:
- A single order repository gives customers, channels, suppliers, and trading partners access to modify, cancel, track, and monitor the order life-cycle in real-time.
- Support of sales from multiple channels: web store, mobile, call centre and physical stores.
- Large range of powerful APIs and connectors : making the integration with other systems easy.
- Cloud enabled.
- SaaS and On-Premises offering.
Flexible fulfillment benefits :
- Check for inventory availability,
- Provide rule-based dynamic allocation,
- Enable transfers when a required item is out-of-stock,
- Select locations based on inventory availability,
- Split orders as needed,
- Source or drop-ship from a channel partner.
Other benefits:
- Handle and coordinate multiple order fulfillment processes in a single instance.
- Handle dynamic variations in order processes with event-driven and rule-based order coordination.
- Use the process type pipelines to send an order document through each stage.
- Track an order over its entire lifecycle.
- Configure Alerts to warn of any supply issues without affecting your customer.
- HTTP REST API available to create, read, update and delete resources.
IBM OMS User Interface UI components:
- Create Order Console – create order, draft orders and transfer orders.
- Order Console – view order details, order alerts, order releases, order invoice details, order shipments, order instructions and notes.
- Create Outbound Shipment – create an outbound shipment and set up shipment supervisory overrides.
- Outbound Shipment Console – track outbound shipments and container, create picklist, split shipments etc.
- Service Work Order Console – view the service work order related information, plan new appointments, add provided or delivery services or modify existing work orders.
- Accept/Reject Transfer Console – view pending transfers from your location so you can accept or reject transfers.
- Serviced Area Search – search by zip code and determine whether a service is available for a specific area.
- Route Entry – enter a resource’s route.
Some other IBM products that are usually deployed and integrated with OMS:
- IBM Configure Price Quote CPQ: Order quotes, Product catalogue configuration, multi-channel order capture and integration.
- IBM Sterling Business Center SBC.
- IBM Warehouse Management System WMS.
- IBM Call Center for Commerce CCC.
- IBM Sterling Store Engagement SIM or SOM.
- IBM Business User Controls BUC rebranded as Order Hub.
- Inventory Visibility IV.
- IBM WebSphere Commerce: store front implementation and web content management.
- IBM Sterling Fulfilment Optimizer SFO (formerly Watson Order Optimizer WOO ): to optimize fulfilment decisions.
- IBM Sterling Logistics Management: Manage the delivery process.
- IBM Business Process Manager BPM. Intgration and Business Process Management.
- IBM Integration Broker IIB. ESB.
- IBM Websphere Cast Iron: now IBM App Connect APPC.
- IBM Sterling B2B Integrator. B2B ESB Integration.
- IBM MQ.
Retail Customers using IBM OMS:
A large number of known retailers use IBM Sterling Order Management System, including: Eileen Fisher, Adidas, Yoox Net-a-Porter, Fossil, Marks & Spencer, Ralph Lauren and Parker Hannifin.
Competitors:
Oracle NetSuite, Manhattan Associates, Blue Yonder, Magento, Radial, SAP Hybris, Aptos, Salesforce Commerce, Shopify, Amazon and Kibo.
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